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SHIPPING POLICY

SoDak Family Beef is hormone free and processed in an USDA Inspected facility. We ship this beef to you at the beginning of the week to help ensure it arrives to you in a timely manner. 

Your SoDak Family Beef order will be shipped in a custom designed insulated shipping box. We hope that all meats will arrive frozen. Be aware that thawing can occur due to weather, shipping delays or small orders that do not fill a box. All meat should arrive “cool to the touch” or at refrigerator temperature.

Our goal is for your order to arrive frozen. To ensure that your order arrives in perfect condition, our products are shipped in an insulated shipping box packed with dry ice. It is normal for the dry ice to have dissipated during shipping. Use protective gloves to handle dry ice, or allow it to dissipate on its own. Avoid contact with bare skin. 

Your products should be frozen or cool to the touch at time of arrival. Place them into the freezer or refrigerator immediately upon receipt and inspection. If they do not feel cool to the touch upon arrival, please email sodakfamilybeef@gmail.com within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

Unfortunately, we cannot ship our beef boxes to P.O. Boxes. It is the customer’s responsibility to provide and verify the correct shipping address.

SoDak Family Beef is not responsible for damage to the products if recipient is not available to accept the shipment at time of delivery. We ship without required signature to ensure your product arrives in a timely manner. Damage to the products due to an incorrect or incomplete address voids our guarantee.

SoDak Family Beef products are shipped UPS.

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This map provides an approximate transit time from our location in Florence, South Dakota to anywhere in the United States. This is approximate, no guarantees. We ship Ground to any states that are 3 days or less of transit time. Anything more than 3 days transit time is shipped next day air only.